Page FAQ Template

Find answers to your most common questions about Opulent Shines.

1.Orders & Shipping

Q: How long does shipping take?

A: Our processing time is 1-3 business days, and shipping times vary based on location:

USA: Orders 5-10 business days.

International Orders: 7-15 business days.

Q: Do you offer express shipping?

A: Yes! We offer express shipping options at checkout for faster delivery.

Q How can I track my order?

A: Once your order ships, you’ll receive a tracking number via email. You can track it using the provided link.

Q: Do you ship internationally?

A: Yes! We ship worldwide. Shipping rates and times depend on the destination.

2. Returns & Exchanges

Q: What is your return policy?

A: We accept returns within 7 days of receiving your order. However, all returns are eligible for store credit only—we do not offer cash refunds. A 20% restocking fee will be deducted from the total value of the returned item.

Q: How do I start a return or exchange?

A: Contact our customer service at [Your Email] with your order number and reason for return. We will provide return instructions.

Q: What items are not eligible for return?

A: The following items are non-returnable:

Items marked as Final Sale

Worn, used, or washed items

Items without original packaging or tags

Q: Do I have to pay for return shipping?

A: Yes, customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received.

Q: How long does it take to process my store credit?

A: Once we receive and inspect your return, store credit will be issued within 3-5 business days. You will receive a unique store credit code via email to use on your next purchase.

3. Product & Sizing

Q: How do I know my size?

A: We provide detailed size charts on each product page. If unsure, contact us for help

Q: Are your dresses true to size?

A: Most of our dresses are true to size, but we recommend checking the size guide before purchasing.

Q: Do you offer custom sizing?

A: Currently, we don’t offer custom sizing, but we have one-size designs that fit up to 3XL

4.Payments & Discounts

Q: What payment methods do you accept?

A: We accept Visa, Mastercard, PayPal, Shop Pay, Apple Pay, and more.

Q: Do you offer discounts or promotions?

A: Yes! Sign up for our newsletter or follow us on social media for exclusive discounts and special offers.

5. Contact & Support

Q: How can I contact customer service?

A: You can reach us via:

📩 Emai: [info@opulentshines.com]

📱 Instagram/TikTok: [@OpulentShines]

Q: Do you have a physical store?

A: Currently, we operate online only, allowing us to provide exclusive designs at great prices.

Need More Help?

If you didn’t find the answer you need, feel free to contact us directly – we’re happy to help!

📩 Email: [info@opulentshines.com]

📱 Instagram/TikTok: [@OpulentShines]